Frequently Asked Questions
What types of products does Abrams sell?
Abrams is a leading supplier of all your emergency vehicle products. We have come a long way with our quality items, amazingly low prices, and outstanding customer service, to be the number one stop for all your emergency lighting needs. We apply our utmost care to every vehicle emergency product that we sell, for any industry that needs it, including Police, Fire, EMS, Public Safety, DOT, State, Federal, Military, Volunteer Departments, School buses, Boats, Transit buses, Commercial trucks, Home/RV, and Industrial.
What is Abrams return policy?
At Abrams, our goal is to insure your complete satisfaction with your order. If, for whatever reason you are dissatisfied with your purchase, you can return it to us within 30 days of receiving the item(s).
Where can I get Installation Instructions for my Abrams product?
Here at Abrams, we include an Installation Manual with every item we ship to you. If for whatever reason, you did not receive, or you misplaced your manual, you can find our Installation Manuals online, by clicking into the Support Page on this website. There you will find the Installation Manuals for any product you need.
Does Abrams offer free shipping?
Here at Abrams, we offer free shipping everywhere in the United States, except for Hawaii, Puerto Ricco, and Alaska. We also ship internationally for an affordable price.
How long will it take to receive my Abrams order?
Here at Abrams, we want to do our best to make sure that our customers are happy. We ask that you please allow 1-2 business days, after order is confirmed, to package and ship out your order. You should then receive it within the next 3-5 business days.
What kind of warranties does Abrams provide?
ABRAMS MANUFACTURING ELECTRO-MECHANICAL PRODUCTS STANDARD / 2 YEAR WARRANTY
Abrams products are covered by a direct warranty for up to a maximum two years from the date of purchase (not to exceed three years from the date of manufacture), with proof of purchase. In accordance with the policy statement described herein, the unit may be returned directly to the factory for warranty consideration. Abrams siren speakers, when used with an Abrams siren amplifier, are covered by a 2-year warranty from the date of manufacture. Heavy-Duty motor assemblies (so marked) are covered by a direct warranty for up to three years from date of manufacture. For warranty consideration, both the siren speakers and motor assemblies are subject to the conditions and steps described herein.
ABRAMS HASSLE-FREE 5 YEAR WARRANTY
Abrams Manufacturing Automotive Siren Amplifiers Only (excludes mechanical components, i.e. switches, etc.), LED Products bearing the official Abrams Logo and manufactured to Abrams standards, are covered by a direct warranty for up to five years from date of manufacture. In accordance with the policy statement described herein, the unit may be returned directly to the factory for warranty consideration.
12 MONTH WARRANTY — BACK-UP ALARMS
Abrams Manufacturing Back-Up Alarms are covered by a 12 month warranty and are subject to the conditions and steps described herein.
12 MONTH EXTENDED WARRANTY — ABRAMS REPAIRED PRODUCTS
brams Manufacturing offers to repair or replace, free of charge, any part of its products that have been repaired by Abrams within 12 months and are less than 5 years old, subject to the conditions and steps herein. Abrams Manufacturing will pay ground transportation from Abrams’s factory to the customer via UPS where available (in the Continental U.S.).
For more information about our warranties and about the steps to be taken for a warranty return, click on this link: Abrams Warranty Manual, or you can visit the Support page on our website to view the complete Warranty Manual.
How can I become an Abrams Dealer?
We’ve shown you why Abrams should be one of your key suppliers. If you are not already an Abrams Dealer, and would like to become one, please click on the dealer button located on the top right corner of the Abrams website, and complete the dealer application. A Abrams sales manager in your area will contact you within 3 business days. If you have any further questions please contact our Sales Administration Department at 844-922-7267
Do you sell replacement parts?
Yes! Here at Abrams, we provide replacement parts for many of our products including mounting brackets, replacement modules, and control boxes.
Where is Abrams located?
Abrams, is a New York based company, which is where our offices are located. Our warehouses are located in many places across the United States so that when you order a product from us, you are ensured to receive your order as soon as possible, as it ships out from the warehouse closest to you.
How can I contact Abrams?
You can go to the Contact Us page on our website at any time! Just fill out and submit your necessary information, and one of our customer service representatives will get back to you within 24 hours of your submission. (This applies only from Monday-Friday, as our offices are closed over the weekends.)
You can call us while our offices are open, from 9:00am-6:00pm EST from Monday-Thursday, and Friday from 9:00am-1:00pm. Call us at 844.9.ABRAMS, and someone will be available and happy to assist you!